Customer Account Specialist

QUALIFICATION

• University degree from a reputable university, preferably from Faculty of Engineering or Business Administration or International Relations
• Minimum 1-2 years of Customer Service and Sales operations experience, preferably in packaging sector in a similar role
• Fluent in English, both written and spoken
• Excellent command of  MS Office applications
• A team player who builds professional and respectful relationships with customers and colleagues with high sense of responsibility
• A highly motivated  one who shows enthusiasm and energy, using positive language with customers and colleagues
• Negotiation and conflict management skills; professional presence
• Able to adapt to change and flexible in approach
• Strong interpersonal communication, presentation and analytical thinking skills
• No restrictions to travel

JOB DESCRIPTION

• Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
• Pro-actively interacts with customer for notification of inventory status, project inquiries, back orders due to product availability, deliveries and transportation issues etc.
• Interacts with an over-all look to internal partners to ensure that the customers’ requirements are understood and commitments are met
• Receives and processes all types of customer orders including complex and urgent orders. Responsible for inquiry & order handling process from beginning to end
• Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis
• Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed
• Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations
• Monthly reporting of sales activity in the area
• Other duties assigned by the first line manager

WHAT WE OFFER

• Global working environment
• To be part of amazing Supply Chain Team
• Future oriented career opportunities in other Amcor companies all over the world
• Individual & professional development trainings
• Flexible working system
• 13 salaries per year
• Annual bonus
• Private health (includes children & spouse ) & life insurance
• Bi-monthly shopping checks
• Employee assistance program
• Social activities
• Education allowance
• Reward & recognition system
• MultiSport Card