ID: 125079

Customer Technical Support Leader

Operations/Production/Manufacturing

Full Time

EMEA - Europe - Turkey - Izmir - undefined

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QUALIFICATION

Bachelor’s degree (preferably in Engineering)
A minimum of 3 years of experience in Quality, Production, Technical Support, or Continuous Improvement is preferred
Good command of both written and spoken Turkish & English
Good command of MS Office applications
Strong strategic thinking and analytical problem-solving skills
Strong prioritization and results-oriented approach
Excellent communication and coordination skills
Customer-oriented mindset
Strong team-working and collaboration skills
Ability to take initiative and demonstrate a proactive approach within the area of responsibility
No restriction to domestic or international travel
Valid B-class driving license and active driving experience

JOB DESCRIPTION

Manage and oversee all quality and technical field operations related to assigned customers.
Follow technical needs, expectations and requirements of customers and ensure effective coordination with relevant departments.
Ensure that customer complaints and technical requests are analyzed and resolved in collaboration with the relevant departments, and that timely feedback is provided to the customer.
Facilitate root cause analysis and the establishment of corrective actions for product and process quality non-conformities by using appropriate problem-solving techniques.
Follow preventive actions to avoid existing or potential quality problems.
Monitor customer specifications and communicate relevant information to the related teams.
Establish and follow customer visit and technical contact plans and conduct visits when required.
Follow production plans and contribute to the early identification and prevention of existing or potential quality problems.
Work effectively and collaboratively with all relevant departments to develop customer-oriented solutions.

WHAT WE OFFER