IT Application Specialist III, Baan Philippines

About the role

The Application Specialist III, Baan/Infor ERP is responsible for conducting strategic business initiatives of Amcor through the execution of small to large projects and intricate support activities for one or more functional areas.  

This role possesses full technical knowledge of systems analysis phases as well as considers the business implications of other applications by evaluating current & future business impacts. This position also acts as a bridge between information technology and business stakeholders by understanding business problems, change needs, assessing the business impact of those problems/changes, capturing, analysing, and documenting requirements, configuring the application, partnering with developers, establishing test strategies, and supporting the communication and delivery of requirements with relevant stakeholders.  

Key Job Accountabilities

• Conducts strategic projects that drive value (cost improvement and/or top line growth) 
• Key player in small to large IT projects, effectively applying the Amcor project Management Methodology with accountability for milestones while engaging and leading appropriate Project Team Members (IT and Business). Responsible for defining project requirements, project scope, timeline, resources, obtaining Business and IT agreement on these items prior to project start.  
• Partner in building the logical architecture diagrams for the system you support, including landscape management while also understanding the physical architecture and landscape components 
• Establish to-be solution alternatives with recommendations and participates on the best approach to pilot and deploy solutions 
• Fully understand and apply the Amcor System Development Life Cycle (SDLC) process when executing system modifications through the effective translation of business requirements into IT solution design.  Ensuring all implications of the request have been considered, reviewed, and documented. 
• Lead the writing of functional requirements, configures, develops test plans and scripts, conducts component, integration, and user acceptance tests 
• Adhere to Amcor change control and SDLC processes  
• Work with development resources to confirm the requirement is being met while evaluating the effectiveness of the solution and makes necessary adjustments before full deployment 
• Ensure architected solutions meets scalability, availability & meets service level agreements in production 
• Lead data conversion, data validation efforts, cut over activities, and post live support for system implementations 
• Manage advanced production support issues and service requests using ServiceNow while committing to timely resolution adhering to SLAs  
• Partner with business functions to expand business knowledge and increase functional expertise in multiple areas while being able to instinctively recommend to-be-solutions to resolve business needs 
• Partner with business and Group IT functions in BCP preparation and execution in case of major events. In case of such an event the job could require on-site presence on nearest production site and participation in tasks outside of normal core application skills. 
• Mentor and develop junior application specialists through delegation of activities, knowledge sharing, and process documentation review/adherence 
• Promote information sharing across sites to take advantages of the BAAN usage to avoid duplicated development and study 
• Role requires 5%-10% travel 

Qualifications/Requirements

• Bachelor’s degree preferred in computer science, management information systems, business or a related field or equivalent experience 

• 7+ years of work experience in IT, including Software Development (SDLC) and Project Management experience 

• Experienced in BAAN/Infor manufacturing ERP or any other Manufacturing ERP and willingness to learn.

• Expertise in data structures and relationships 

• Knowledge of end-to-end architecture standards involving areas of expertise 

• Excellent problem-solving skills  

• Excellent verbal and written communications with the ability to effectively translate technical terms and concepts to the business. Critical thinking, initiative, independent thinking, sound judgement and agility 

• Results orientated with the ability to multi-task, respond to needs quickly and meet deadlines 

• Ability to self-prioritize and use well established organizational skills with the ability to work well both independently and as a member of a team 

• Demonstrated drive, purpose, high engagement, and ownership 

• Fluent English. Other languages are advantageous 

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