Customer Account Manager

Job Purpose

Working within the flexible packaging sector across the food, medical, and pharmaceutical supply chains, we are seeking an ambitious individual to join our Internal Sales / Customer Services team.

This role involves proactively managing a defined customer base, delivering the highest standards of customer service, processing orders, managing stock, promoting our product range, and driving internal sales growth.

Job Dimensions & Scope

• Work closely with the external sales team to maintain and strengthen customer relationships and ensure accurate, timely processing of customer orders. 
• Work with sales teams to support/develop new business opportunities; onboarding management
• Develop and maintain positive business relationships with customer portfolio
• Generate orders from new and existing customers, proactively driving additional volume through existing and lapsed accounts.
• Manage stock control and oversee payment administration to ensure accuracy and compliance with company procedures.
• Resolve customer queries effectively, efficiently, and with a high level of professionalism and sensitivity.

• Ensuring the customer has a positive experience whilst maintaining our commercial position.

• Maintain high levels of organisational effectiveness, communication, and attention to detail.
• Collaborate cross-functionally with planning, production, distribution, and technical teams to ensure seamless service delivery.

Major Challenges & Complexities

This is a fast-paced role requiring the ability to effectively multitask while maintaining focus on key KPIs and performance standards. Success in this position depends on building and strengthening customer relationships, proactively identifying growth opportunities, assisting in driving increased sales volumes within a highly competitive market. The role also requires balancing service excellence with commercial objectives, often under tight deadlines and changing priorities.

Qualifications/Requirements

• Working experience within a sales, customer service, or internal sales environment.
• Strong communication skills, with the ability to build effective relationships across a diverse customer base.
• Commercially aware, with the ability to identify opportunities to grow sales and add value.
• Highly organised, with the ability to prioritise and manage multiple tasks in a fast-paced environment.
• Strong attention to detail and accuracy, particularly in order processing and stock management.
• Competent in Microsoft Office (Word, Excel, Outlook)
• Previous experience with Navision would be an advantage but training is available
• Exposure to manufacturing and / or packaging industries would be an advantage
• Proactive, self-motivated, and results-oriented approach.
• Ability to work collaboratively within cross-functional teams.

INDIVIDUAL ATTRIBUTES

• Team working
• Proactive and solution focused
• Ability to prioritise duties while maintaining flexibility
• Excellent communication skills
• Integrity
• Results focused
• Resilient