Quality Manager

Job Details

Position Job Title: Quality Manager   

BG and BU: Meat & Dairy

Function: Quality

Location: Barbezieux

Line Manager’s Job Title: PGM

Contract Type: permanent

Job Purpose

The Quality Manager ensures the compliance, performance, and continuous improvement of the quality management system in order to guarantee customer satisfaction, risk control, and adherence to internal, regulatory, and normative requirements, while sustainably contributing to the company’s overall performance.

Principal Accountabilities

• Escalate issues and halt production, block shipments, and recommend an additional control plan if a quality issue is detected. Derogation authority remains with the Quality Manager, particularly for CCPs (Critical Control Points), such as flavor compounds and residual solvents.
• Manages the release of trials and informs the Industrialization department.
• Manages the processing and follow-up of internal and external non-conformities (customers, stakeholders, and suppliers).
• Responsible for the laboratory, food safety, their team, and metrology.
• Has authority over the personnel under their responsibility and decision-making authority (activity stoppage, escalation, deployment of resources, etc.) in quality emergency situations.
• Supports and advises on decisions and actions related to the quality approach.
• Leads and improves the QHSE (Quality, Health, Safety, Environment) culture.
• Supports process and activity owners in analyzing, updating, and improving the effectiveness of their processes and activities.
• Trains personnel through internal QHSE training programs.
• Supports commercial teams in preparing client visits, handling non-conformities, and organizing FTS visits.
• Participates in client visits when necessary.
• Participates at the group level in various monthly review meetings, training sessions, and the implementation of new tools.
• Ensures the site maintains compliance with group fundamentals.
• Ensures the site maintains current certifications (IMS + audits).
• Ensures appropriate organization for the proper functioning of the quality department (on-call duties and crisis management, including traceability tests).
• Leads quality crisis management.

 QUALITY MANAGEMENT

• Promote product quality awareness across all departments at the site.
• Collaborates with other members of the group quality team.
• Identifies and implements best practices.
• Manages customer complaints internally in coordination with Production, R&D, Industrialization, and Customer Service
  • Root cause analysis
  • Definition and facilitation of associated action plans
  • Technical responses to Customer Service or R&D/Industrialization
  • Cost evaluation of claims
  • Occasional direct contact with customers
  • Manages internal and customer non-conformities and associated action plans
  • Manages supplier complaints and associated action plans
  • Manages stakeholder complaints and associated action plans
  • Conducts, internally or via Amcor centers of excellence laboratories, testing related to R&D / Industrialization studies (quality, food safety, bacteriology, etc.)
• Leads and oversees:
  • Quality performance indicators (QIFR, GQC, CRT, NCI – waste + Pareto, etc.)
  • Steering committees
  • Quality meetings

• Contributes to the development of customer and supplier specifications in coordination with relevant teams and the group legal department
• Responsible for the application of customer and supplier specifications and their translation into internal procedures
• Records and processes warranty extension requests
• Able to perform a traceability exercise
• Ensures a backup organization for conducting traceability tests
• Participates in site continuous improvement (CI) projects
• Maintains tools for monitoring best practices (e.g., quality observation tools)
• Analyzes and monitors quality deviations in raw materials
• Supports teams during customer and supplier audits
• Manages and enforces quality control standards and regulatory requirements
• Ensures training and knowledge sharing on products and product quality control processes
• Issues certificates of conformity
• Identifies, defines, and monitors improvement opportunities and corrective actions
• Leads QHSE committees to launch and track progress of these actions
• Ensures compliance of manufactured products with customer, legal, and regulatory requirements
• Validates credit notes related to customer complaints
• Handles product quality issues with customers and suppliers
• Monitors the effectiveness of subcontractor services under their responsibility
• Participates in subcontractor tender processes under their responsibility

MANAGEMENT SYSTEM

• Develop and continuously improve the Integrated Management System (IMS) to meet the requirements of ISO 9001, ISO 14001, ISO 45001, and BRCGS standards
• Support process and activity owners in analyzing, updating, and improving the effectiveness of their processes and activities
• Manage the document control system
• Monitor, control, and audit subcontractors
• Lead crisis management
• Facilitate Quality, Hygiene, and Food Safety risk analyses
• Organize and monitor external audits (ISO, BRC, FDA, customer audits, etc.) and internal audits
• Audit subcontractors or service providers with an impact on quality and hygiene

Qualifications/Requirements

• 5+ year’s management experience preferred.
• BRC and ISO experience in packaging manufacturing is fundamental.
• Qualifications and/or good experience in food contact substances and regulatory legislation for plastic packaging an advantage
• English skills

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