Operation Account Manager

Key Responsibilities

1. Customer & Account Management

• Act as the single point of contact for assigned customers on all operational matters

• Manage customer orders, forecasts, changes, and special requirements

• Build and maintain strong, long-term relationships with customers

• Handle customer complaints, quality issues, and claims in a professional and timely manner

3. Cross-Functional Coordination

• Work closely with:

  • Production

  • Planning / Supply Chain

  • Quality Assurance

  • Product Development

  • Warehouse & Logistics

• Align customer priorities with operational capabilities while maintaining production stability

4. Quality & Compliance

• Ensure all products meet:

  • Customer specifications

  • Amcor quality standards

  • Regulatory, safety, and compliance requirements

• Support customer audits and follow up on audit findings

• Drive corrective and preventive actions (CAPA) related to customer issues

5. Performance Monitoring & Reporting

• Monitor and report key account KPIs, including:

  • OTIF

  • Right First Time (RFT)

  • Customer complaints and rejections

  • Scrap and rework

• Prepare regular performance reviews for internal and customer meetings

Qualifications & Requirements

Education

• Bachelor’s degree in Engineering, Industrial Engineering, Supply Chain, or related field

Experience

• Minimum 3–7 years of experience in manufacturing, printing, or packaging industries

• Experience handling B2B customers and operational coordination

• Experience in folding cartons, tobacco packaging or specialty packaging is a strong advantage