Operational Account Manager

JOB RESPONSIBILITIES:

Ensures high customer satisfaction by maintaining and improving processes and activities related to improving customer lead-time, quality and delivery expectations:

1. Forecast Analysis & PO Ownership

• Acceptance and communication of delivery schedule
• Monitor sales order to ensure data accuracy
• Pending order balances
• Sales forecast

2. Relationship Management        

• Managing account aligned based on specific customer’s SLA
• Contract execution
• Monthly customer business review
• Customer audits                 

3. Customer Management            

• Quality claim and escalation   
• Co-Lead activities for customers satisfaction – Voice of Customer   

4. Operation Coordination 

• Lead and roll out new commercial projects with internal stakeholders
• Collaborate with other departments in the execution of pnrojects and claims
• Timely coordination with PD on project management for new product developments         

5. Commercial Execution

• Profitability review         
• Identify commercial leakages, develop and execute recovery strategy

6. Working Capital                        

• Reconciliation and settlement of overdue accounts
• Manage inventory (call-off time, wastages)

7. Business Development             

• Full engagement in customer’s identification and qualification process, aiming to drive value propositions to the right targets
• Formulate, communicate and negotiate price offers
• Gather and coordinate customer specific market intelligence and report to business development team
• Identify innovation and product development opportunities
• Develop strong understanding of competitor's capability, activity and strategy

JOB QUALIFICATIONS:

• College graduate, preferably in Marketing, Business Management, Engineering or its equivalent
• Minimum of 3 years sales experience in packaging and/or FMCG industry
• Customer Service and Account management experience
• Good understanding of business processes, including sales, supply chain and customer service
• Customer-focused and results-oriented
• Ability to build collaborative relationships
• Strong time management and organizational skills
• Strong interpersonal skills, with particular ability to work within team environment.
• Self-motivated